FAQ

We specialize in a wide range of fancy dress items for all occasions! Our collections include costumes for adults and children, themed outfits for events like Book Week, 1920s Parties, Comicon & Supernova, and Halloween, as well as accessories such as hats, capes, contact lenses, and face covers. Whether it’s a fairytale party or a festival, we have something to spark your imagination.

Absolutely! We offer dedicated sections for both adults and children, ensuring that everyone can find the perfect fit for their celebration. Our child-friendly costumes are designed with comfort and safety in mind, while adult options range from elegant to extravagant.

Yes, we do! Our menu includes categories like Christmas & Easter, Crazy Hair Day, and Fairytale & Pirate Party, so you can easily find outfits tailored to your event. We’re constantly updating our collections to keep up with the latest trends and seasonal celebrations.

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons like Halloween or Christmas, we recommend ordering early to account for high demand. Once shipped, delivery times vary: Standard Shipping (via DHL or FedEx) takes 10-15 business days, while Free Shipping (via EMS) takes 15-25 business days.

We offer two reliable shipping methods:

• Standard Shipping: Carried by DHL or FedEx, costs $12.95, and delivers in 10-15 business days after dispatch. Ideal for time-sensitive events.
• Free Shipping: Carried by EMS, free on orders over $50, and delivers in 15-25 business days after dispatch. A budget-friendly choice for planned occasions.

Both options include tracking so you can monitor your package.

Yes, we ship to over 50 countries globally! However, we currently cannot deliver to certain remote areas and parts of Asia due to logistical constraints. If you’re unsure about your location, feel free to contact us for confirmation.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to follow your package’s journey from our warehouse to your door. If you have any issues, our customer service team is here to assist.

We want you to love your costume! If you’re not satisfied, you can return items within 15 days of delivery. Please ensure they are in original condition with tags attached. For full details, visit our Returns Policy page or contact us.

To start a return or exchange, email us at [email protected] with your order details. We’ll guide you through the process and ensure it’s smooth and fair.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected, so you can shop with confidence.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster shopping in the future. It’s optional but recommended for a seamless experience.

We’re always happy to help! Reach us via email at [email protected] or visit our Contact page for more options. Whether you have delivery questions or need costume advice, we’re here to make your celebration unforgettable.

We understand timing is crucial. If you’re concerned about delivery, choose Standard Shipping for faster service and track your package closely. For urgent issues, contact us immediately, and we’ll do our best to assist—though we can’t guarantee delivery times due to factors like customs.