✨ Making Your Costume Journey Magically Seamless ✨
Quick Overview
We offer worldwide shipping with multiple delivery options and accept returns/exchanges within 15 days of delivery. Your magical costume experience is our top priority!
🚚 Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons (Halloween, Christmas, etc.), please allow up to 3 business days for processing.
Shipping Methods & Timeframes
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Tracking included
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Tracking included
Shipping Areas
We ship worldwide! However, we currently cannot ship to some remote areas and parts of Asia. During checkout, our system will automatically verify if we can deliver to your location.
Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience and security.
📦 Returns & Exchanges Policy
Eligibility Requirements
- Items must be returned within 15 days of delivery date
- Products must be in original condition: unworn, unwashed, and undamaged
- Original tags must be attached and packaging included
- A receipt or proof of purchase is required
🚫 Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Contact Lenses (opened or unopened)
- Face Covers and Eye Masks
- Any opened makeup or cosmetic accessories
- Crazy Hair Day products that have been opened
- Custom or personalized items
🔄 How to Return or Exchange an Item
Step 1: Contact Our Customer Service Team
Email us at [email protected] within 15 days of receiving your order. Use our return request template to ensure we have all necessary information.
Step 2: Wait for Authorization
Our team will respond within 1-2 business days with a Return Authorization Number and shipping instructions. Please do not ship items without this authorization.
Step 3: Package Your Items Securely
Include the original packaging, tags, and a copy of your receipt or order confirmation. Write your Return Authorization Number clearly on the outside of the package.
Step 4: Ship Your Return
Send your package to our address:
Fancy Dress Store – Returns
7952 South Algonquian Way
Aurora, US 80016
We recommend using a trackable shipping service as you are responsible for the return shipping costs.
📝 Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Fancy Dress Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please specify reason – size issue, damaged, wrong item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are unworn, unwashed, and in original packaging with tags attached.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
💳 Refund Information
Processing Time
- Once we receive your return, please allow 3-5 business days for inspection and processing
- Refunds will be issued to your original payment method within 5-10 business days after processing
Refund Method
- Credit Card/PayPal: Refunded to your original payment method
- Gift Cards: Store credit will be issued
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your replacement item.
❓ Frequently Asked Questions
What if I received a damaged or incorrect item?
Contact us immediately at [email protected]! We’ll arrange a prepaid return label and expedite your replacement at no cost to you.
Can I exchange for a different size or costume?
Absolutely! We’re happy to help you find the perfect fit for your Halloween, Book Week, Fairytale & Pirate Party, or any special occasion needs, provided the item is in returnable condition.
What about international returns?
We accept returns from all countries we ship to (excluding some remote areas and parts of Asia). Customers are responsible for return shipping costs and any customs fees.
Need Help?
Our magical customer service team is here for you! Email [email protected] and we’ll make sure your costume experience stays spectacular.