Welcome to Our Magical Costume World!
Dear Valued Customer,
Welcome to Fancy Dress Store, where every costume tells a story! These Terms and Conditions are designed to create a magical and transparent shopping experience for all our customers. By accessing our website at costumeproduct.com or making a purchase, you agree to these terms. Let’s make your costume journey spectacular together!
🎯 Who We Serve
Fancy Dress Store specializes in serving costume enthusiasts for various occasions including:
- Halloween celebrations
- Book Week events
- Fairytale & Pirate Parties
- Comicon & Supernova conventions
- 1920s themed parties
- Christmas & Easter events
- School events like Crazy Hair Day
- Festivals and nighttime events
Our target customers include both adults and children seeking quality costumes, accessories, and creative dress-up solutions.
🛍️ Products and Services Description
What We Offer
- Costume Categories: Adult and Child costumes, Armwear, Capes, Hats, Accessories, Contact Lenses, Face Covers, Eye Masks, Feathers, and more
- Seasonal Collections: Special selections for Halloween, Christmas, Easter, and other seasonal events
- Themed Collections: Fairytale, Pirate, 1920s, Comicon, and Book Week specialties
⚠️ Important Product Notes
Non-Returnable Items: For health and safety reasons, the following cannot be returned:
- Contact Lenses (opened or unopened)
- Face Covers and Eye Masks
- Opened makeup or cosmetic accessories
- Opened Crazy Hair Day products
- Custom or personalized items
💰 Orders and Payment Terms
Placing Your Order
- Orders are confirmed once payment is processed successfully
- You must provide accurate shipping and billing information
- We reserve the right to cancel any order that appears fraudulent
Accepted Payment Methods
- Visa
- MasterCard
- JCB
- PayPal
Order Processing
- Standard Processing: 1-2 business days after payment confirmation
- Peak Seasons: Up to 3 business days during Halloween, Christmas, etc.
🚚 Shipping Information
Shipping Methods
- Standard Shipping: $12.95 via DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping: Available for orders over $50 via EMS
- Free Shipping Delivery Time: 15-25 business days after shipping
Shipping Areas
- We ship worldwide to most regions
- Currently cannot ship to some remote areas and parts of Asia
- Our checkout system automatically verifies deliverability to your location
Customer Responsibility: You are responsible for providing accurate shipping address information. Incorrect addresses may result in additional shipping charges or lost packages.
📦 Returns and Exchanges
Return Eligibility
- Items must be returned within 15 days of delivery date
- Products must be in original condition: unworn, unwashed, undamaged
- Original tags must be attached and packaging included
- Receipt or proof of purchase required
Return Process
- Contact customer service within 15 days of receipt
- Wait for Return Authorization Number
- Package items securely with original packaging
- Ship to our returns address using trackable service
Refund Information
- Processing time: 3-5 business days after we receive your return
- Refund issued to original payment method within 5-10 business days
- Original shipping fees are non-refundable
- For exchanges, we cover shipping costs for replacement items
🎭 User Responsibilities
As Our Valued Customer, You Agree To:
- Provide accurate and complete information when placing orders
- Use products only for their intended purposes
- Follow care instructions for costume maintenance
- Check local regulations regarding costume use in public spaces
- Use contact lenses and cosmetic products as directed
- Ensure costumes are age-appropriate for the wearer
Safety First: Some costumes may have small parts not suitable for young children. Always supervise children wearing costumes, especially those with accessories, contact lenses, or makeup products.
⚖️ Intellectual Property
All content on costumeproduct.com, including but not limited to:
- Website design and layout
- Product descriptions and images
- Brand names and logos
- Marketing materials
are the property of Fancy Dress Store and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
🛡️ Liability Limitations
Our Commitment to You
Fancy Dress Store is committed to providing quality products and excellent service. However, we must clarify that:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the purchase price of your order
- We are not responsible for delays caused by shipping carriers or customs
- Product colors may vary slightly due to monitor settings
Damaged or Incorrect Items: If you receive damaged or incorrect items, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.
🌍 International Customers
For our valued international customers:
- Customers are responsible for any customs fees, import duties, or taxes
- Return shipping costs are the customer’s responsibility
- We cannot process returns from areas we don’t ship to
- Please check your country’s import regulations before ordering
📝 Policy Updates
We may update these Terms and Conditions periodically to reflect:
- Changes in our business practices
- Legal or regulatory requirements
- Customer feedback and improvements
The “Last Updated” date at the top of this page indicates when changes were made. Continued use of our website constitutes acceptance of updated terms.
🎪 Need Help? Contact Our Magical Team!
We’re here to make your costume experience spectacular!
Email: [email protected]
Returns Address:
Fancy Dress Store – Returns
7952 South Algonquian Way
Aurora, US 80016
We typically respond within 1-2 business days and are committed to resolving any issues promptly and fairly.
Thank you for choosing Fancy Dress Store, where every costume tells a story! 🎉